IT hardware package offered by ASPEX:
Package Details:

• Brand-new IT equipment of any brand and model leased for 3 or 5 years
• Monthly, quarterly or semi-annual payments
• Free installation nationwide (with minimum order quantity required)
• Inspection and delivery to designated locations

Services Included:

• Comprehensive maintenance (semi-annual basis)
• Labor and unlimited service calls
• Replacement of defective parts and components
• Quick resolution and replacement of faulty units

Service Exclusions:

• Relocation of equipment
• Electrical works external to the equipment
• Damage due to negligence, misuse, or calamities
• Replacement of consumables (e.g., toners, batteries, external drives)

Consumables:

• Specific items not covered by the package, including external peripherals, storage devices, and printer supplies.

We will be responsible for providing various IT professionals to manage IT related issues and give technical onsite assistance on your existing units based on your required personnel each site to support your organization’s operational efficiency. It is a strategic solution for businesses to reduce operating expenditures and enhance operations while still managing critical tasks, rather than adding competent personnel or allocating such tasks to current employees.

Professional Services

We will provide you in-house professionals to handle your I.T Equipment such as

• Project Team Lead
• PM Team Lead
• Service Call Team Lead
• Onsite I.T Field Engineer
• Phone and Email Support
• Dedicated Helpdesk Support

IT maintenance and manpower outsourcing service offered by ASPEX, covering:

Services:

• Regular hardware maintenance for computers, laptops, servers, printers and data cabinets
• Semi-annual maintenance, unlimited service calls, onsite assistance, and provision of service units
• Maintenance covers equipment of any brand

Key Features:

• Inventory maintenance to determine unit status
• Defective units diagnosed and handled by ASPEX team without additional cost (excluding consumables)
• Service unit provided for up to 30 days if equipment is beyond repair or obsolete; subject to service agreement terms and conditions 
• Customized maintenance proposals based on client needs

Manpower Outsourcing:

• Skilled IT personnel deployed to client sites
• 44 hours/week work schedule 
• Overtime, night differential, and holiday pay applicable
• Deployed personnel will be under the direct supervision of client.

Payment Terms:

• Subject to  agreed terms on the contract

If a machine can’t be repaired due to obsolete parts or irreparable damage:

1. ASPEX issues a Technical Certification of Unserviceability.
2. A Service Unit is provided within a specified period until the original unit is replaced (at the client’s expense).
3. ASPEX retains ownership of Service Units.

Key points about Service Units:

1. They’re in good operating order and match or exceed the original unit’s capacity.
2. Clearly labeled for user identification.
3. ASPEX ensures all data is removed from Service Units before returning them.