As the company built its product lines, it organized and trained technical personnel to provide the different services to support equipment sold: delivery and installation, warranty services, preventive maintenance and remedial maintenance.
Delivery and Installation
services required to put the equipment in operation
to repair and restore equipment that may fail (despite preventive maintenance)
Provided for irreparable units on-site
Systems Upgrade and Site Visit Inspections
to remedy equipment failures due to manufacturing defects.
24/7 On-call technical support and service
of Professional Field Engineers based in strategic Field Operating Centers around the country, respectively, to resolve equipment issues with fast and cost-efficient service procedures.
to ensure, through periodic inspections, that various electronic and mechanical components are evaluated, cleaned and tested on a regular basis. Problems are detected and repaired before they become significant and costly issues.
guaranteed 24-hour resolution time within Metro Manila areas; maximum of 72 hours for inter-island and remote areas
and Comprehensive Services to meet client service level expectations.
Aspex helps its clients to manage ICT infrastructure through proper care and maintenance. Assistance is also rendered to assist customers align their information technology systems which may require assigning personnel on customer site to ensure faster service response.
Hardware and Software maintenance
- I.T. parts and peripherals
- PC / Workstations
- Printers (Dot Matrix, Desk Jet, Laser Jet)
- Passbook Printer
- UPS Battery replacements
I.T. Management and Outsourcing
We provide and handle Helpdesk Support, In-house I.T. Engineers and Network Specialists On-site, Hardware Management at Client Service Level expectations.
After Sales Services
We practice SMS – Supply, Maintain and Support. We value our client’s resources and help them maximize their I.T. infrastructure that is why we provide a guaranteed After-Sales Support Service.
UPS, UPS Battery and IT peripheral requirements right at your doorstep.
Extended Warranty is offered for units with lapse warranty or enroll in any of our Maintenance Packages.
during the warranty period, unlimited support servicesare extended to clients to make sure that equipment supplied is in good state. Aspex recognizes the client’s need and always has a ready solution to all I.T. requirements and dilemmas.
Aspex Inc. has designed an After-Sales Service Plan that will sustain and maximize the life of a UPS unit – The Extended Warranty Service Plan. This warranty service plan will upgrade the Standard Limited Warranty that will guarantee the client worry-free equipment usage with a longer productivity life at affordable equipment management.
1 Year Plan
short term warranty for “Economy Solution”
2 Year Plan
mid-term warranty for “Warranty Plus Solution”
3 Year Plan
long-term warranty for “Full Protection Solution”