Services

UPS Services

As the company built its product lines, it organized and trained technical personnel to provide the different services to support equipment sold: delivery and installation, warranty services, preventive maintenance and remedial maintenance.

Delivery and Installation

services required to put the equipment in operation

Remedial Maintenance

to repair and restore equipment that may fail (despite preventive maintenance)

Service Unit

Provided for irreparable units on-site

Scheduled

Systems Upgrade and Site Visit Inspections

Warranty Services

to remedy equipment failures due to manufacturing defects.

Service Availability

24/7 On-call technical support and service

Immediate Response

of Professional Field Engineers based in strategic Field Operating Centers around the country, respectively, to resolve equipment issues with fast and cost-efficient service procedures.

Preventive Maintenance

to ensure, through periodic inspections, that various electronic and mechanical components are evaluated, cleaned and tested on a regular basis. Problems are detected and repaired before they become significant and costly issues.

Resolution Time

guaranteed 24-hour resolution time within Metro Manila areas; maximum of 72 hours for inter-island and remote areas

Customized Support

and Comprehensive Services to meet client service level expectations.

ICT Services

Aspex helps its clients to manage ICT infrastructure through proper care and maintenance. Assistance is also rendered to assist customers align their information technology systems which may require assigning personnel on customer site to ensure faster service response.

I.T. Maintenance

Hardware and Software maintenance

  • I.T. parts and peripherals
  • PC / Workstations
  • Printers (Dot Matrix, Desk Jet, Laser Jet)
  • Passbook Printer
  • UPS
  • UPS Battery replacements

I.T. Management and Outsourcing

We provide and handle Helpdesk Support, In-house I.T. Engineers and Network Specialists On-site, Hardware Management at Client Service Level expectations.

After Sales Services

We practice SMS – Supply, Maintain and Support. We value our client’s resources and help them maximize their I.T. infrastructure that is why we provide a guaranteed After-Sales Support Service.

Supply

UPS, UPS Battery and IT peripheral requirements right at your doorstep.

Maintain

Extended Warranty is offered for units with lapse warranty or enroll in any of our Maintenance Packages.

Support

during the warranty period, unlimited support servicesare extended to clients to make sure that equipment supplied is in good state. Aspex recognizes the client’s need and always has a ready solution to all I.T. requirements and dilemmas.

Aspex Inc. has designed an After-Sales Service Plan that will sustain and maximize the life of a UPS unit – The Extended Warranty Service Plan. This warranty service plan will upgrade the Standard Limited Warranty that will guarantee the client worry-free equipment usage with a longer productivity life at affordable equipment management.

1 Year Plan

short term warranty for “Economy Solution”

2 Year Plan

mid-term warranty for “Warranty Plus Solution”

3 Year Plan

long-term warranty for “Full Protection Solution”